IT Help Desk is a software platform that helps businesses provide technical support to their employees and customers. When a technical problem occurs with a device, software, or network, internal employees and external customers turn to the IT help desk for support.
An effective IT helpdesk makes it easy for IT support teams to solve problems quickly and efficiently while providing a customer-centric environment.
IT departments routinely use this software to service their internal teams, from small businesses to enterprises in industries like retail, SaaS, healthcare, and more.
IT help desk vs. other solutions:
While they may live under the same umbrella, there are key differences in functions and responsibilities that differentiate an IT help desk from other solutions:
IT service desk (ITSD): Help desk with enhanced capabilities, including self-service, workflows, and proactive support methods. Ultimately, the goal of an IT service desk is to quickly resolve issues, maintain services, manage incidents, and fix issues that impact business goals.
